International Research Journal of Education and Technology

Feedback and survey systems are important tools to gather user input and improve services in many fields. More traditional survey methods lack automation and effectiveness, consequently data collection and analysis time are often delayed. Hence, a high level feedback and survey module is needed to overcome this barrier by offering automation, notifications and real-time response tracking.

The main objective of this project is to develop two different portals: one for users to conduct surveys and provide feedback, and the other for administrators who want to design, control, and evaluate responses. The system is designed in HTML, CSS, JavaScript, Bootstrap, AJAX, PHP, and an SQL database. The functionalities include real-time alerts when new surveys are posted, automated emails sent to users once they finish surveys, and a feature that allows administrators to duplicate current surveys or feedback for increased efficiency.

The results show that automation and immediate notifications improve responder rate and administrative burden significantly. Use of AJAX improves user experience by providing a smooth interface without requiring re-adding of the page. Assessment of survey data allows organizations to make informed decisions more efficiently. The project effectively improves feedback and survey oversight through automation, user interaction features and real time data processing.

Keywords: Feedback System, Survey Management, AJAX, PHP, SQL Database, Automated Notifications, Web Development.