International Research Journal of Education and Technology

The complaint management system ensures appropriate documentation and verification, which expedites the reporting and resolution of issues for interns, instructors, and students. Faculty and students have the option to file complaints, which are first examined for validity by the administrator before being approved. In order to preserve accountability, faculty and interns also contribute to the verification of cases that have been settled. After approval, a distinct Task ID is created and the maintenance crew is informed so they may conduct the necessary action. In order to facilitate systematic tracking, the system classifies complaint statuses as "On-going," "Pending," or "Completed." In addition to ensuring effective communication amongst stakeholders and confirming each complaint before forwarding it for resolution, the administrator manages the entire workflow. In order to maintain efficiency and transparency while addressing the problems, the maintenance staff updates task statuses. The technology enhances coordination and automates notifications, which reduces delays, improves reaction times, and promotes an organized workflow. This method promotes communication between all departments concerned, increases efficiency, and guarantees quicker issue resolution.

Keywords: Complaint Management, Issue Resolution, Automated Notification, Workflow Efficiency